Privacy Policy

Bigger Energizer Pty Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you visit our website, make a purchase, or contact us.

1. What Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email, phone number, address)

  • Vehicle information (e.g. make, model, year) for service enquiries

  • Payment and billing information (only processed via secure third-party providers)

  • Communications and correspondence with us

  • Website usage data (e.g. via cookies or analytics tools)

We only collect information necessary to provide you with our services and to improve your experience on our website.

2. How We Collect Information

We collect personal information in several ways, including:

  • When you fill out contact, enquiry, or order forms on our website

  • When you email, message, or call us directly

  • Through cookies and tracking tools that help us improve our website performance

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide customer support

  • Fulfil orders and coordinate installation or delivery

  • Issue invoices and process payments

  • Communicate with you about product updates, promotions, or service issues (with your consent)

  • Improve our website, marketing, and services

We do not sell or rent your personal information to third parties.

4. Disclosure to Third Parties

We may share your information with trusted service providers, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery and logistics providers

  • Installation partners or technicians

  • IT support or marketing platforms (e.g. email newsletter tools)

All third-party providers are contractually obligated to protect your data.

5. Cookies and Analytics

Our website uses cookies and third-party analytics tools (e.g. Google Analytics) to collect non-personal data about website traffic and usage patterns. You can disable cookies in your browser settings at any time.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes:

  • Secure website connections (SSL encryption)

  • Restricted internal access to data

  • Use of reputable third-party service providers for data storage

7. Accessing and Updating Your Information

You have the right to:

  • Request access to the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data (subject to legal obligations)

To make such a request, please contact us via the details below.

8. Overseas Disclosure

We may store or process data using overseas providers (e.g. cloud storage or email platforms). Where this occurs, we ensure those providers comply with privacy standards equivalent to the Australian Privacy Principles.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website. Continued use of our services or website after any changes indicates your agreement to the updated policy.